Please read these Terms of Service (‘Terms’, ‘Terms of Service’) carefully before using website (the ‘Service’) operated by Venezia Autentica S.R.L.S (‘us’, ‘we’, or ‘our’). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

  • Confirmation will be received within 24h of booking, subject to availability
  • Your card will be charged only after confirmation of the booking
  • In case of non-availability, alternative dates will be proposed to you
  • In case no alternative date can be agreed upon, your booking will be canceled and your card won’t be charged
Canceling a booking with Venezia Autentica can result in cancellation fees, as outlined below.
  • If you cancel at least 7 day(s) in advance of the scheduled experience, there is no cancellation fee.
  • If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.
  • If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee and no refund will be granted.
By booking a reservation for a Product through the Website, you acknowledge that you
  • Accept the practices described in our Privacy Policy and this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Product, and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her Viator account terminated.
  • Know that the third party suppliers and private tour guides providing products or other services via this website are independent contractors and not agent or employees of Venezia Autentica. Your interactions with third-party suppliers are at your own risk. Venezia Autentica will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.